Privacy Policy

What do we do?

We collect, store and handle a range of personal information for the purposes of providing practice management services to dental clinics. This consists of:

  • storing patient data such as personal information, contact details, images, dental insurance details, medical history and other necessary information required by the practice;
  • providing online appointment feature;
Each practice must follow the law in regards to your personal data, however we cannot guarantee and are not responsible over the practices’ use of your information.

What information do we collect?

We collect a variety of personal information from you. The type of information which we collect depends on our transactions with you. We can collect any or all of the following:

names, addresses, telephone numbers and other contact information;
email addresses;
your Dental 101 Pro accounts email address and password; or
other personal information required to use our service.
We do not collect information which can be described as sensitive in nature.

How do we collect your information?

We collect this personal information on a number of different occasions and in a number of different ways. We generally collect personal information directly from you, as well as non-personally identifiable data from your device when you:

visit our website;
use our online dental system;
use our online appointment module;
contact Our support team via email, text or call;or
submit your details to be contacted for an enquiry.

How do we store and protect your personal data?

Your personal data is stored in our server. Data is transported to these secure facilities through AES-256 encrypted channels. We also regularly and continuously monitor our server to ensure a high level of online security is maintained at all times.

The internet is not an entirely safe environment in general. We cannot give a guarantee that your personal data will be protected at all times. We take measures to ensure that our data is protected as much as possible, but transmitting personal information over the internet is always risky. You do so at your own risk and you should only provide personal data to our service within a secure environment. If you do not wish to expose your data to such a risk, you should not use our services or provide your personal data to us.

Why do we collect your personal data?

Your personal data is collected for the purpose disclosed at the time of collection. We will not be using your personal data for any purpose without seeking your consent, unless required by law. We use your personal data to:

provide the products or services you have requested;
provide access to our secured services;
support your use of our products and services; or answer any enquiry you make.

Who do we disclose your personal details to?

When someone makes a booking using our online appointment module, we send their personal details to the system with which they have made the booking. The system receives information which is relevant to this booking. However we cannot guarantee and are not responsible over the practices’ use of this information.

We do not disclose personal details to overseas entities unless requested by the user or required by law.

How to make a complaint

You can direct any questions or concerns about this privacy policy and/or our collection, use or disclosure of your personal information by sending us an email: d101enterprise2018@gmail.com

Complaints will be endeavoured to be responded to within 10 business days. They will be investigated and attempted to be resolved within 30 business days or as long as necessary and communicated to you by our Legal.

Changes to the policy

This privacy policy may change at any given time and is effective at the time of updating this privacy page. D101 Enterprise will communicate any substantial policy updates via email and/or notification via the website, system or its modules. Your use of the website, system or its modules is considered to be acceptance of these policy updates.

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